Give your clients a VIP Service


Get to know your clients

You certainly know the customers that visit your physical store. Some of them will also buy online.

Find out which ones


Maybe no all your cliens will buy online. But you want to find the ones they do. You will also gain new customers.

To find your online clients you create personas

The customer journey map

A customer journey map visualises how your clients come to your online shop. This video summarises this very clearly.

Serve your clients

It is not always obvious what services and products work best online. The right questions might help.


Get as much data as you can. It will help you to understand your customers.

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Create Personas

Create your Customer Journey Map

Questions to Answer

Collect Data

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